Meet the Team
for learning & growth
Since 2002, our not-for-profit chapter has welcomed customer service professionals from various industries to enrich their development through education and networking.
Leading companies come together to share best practices and advance our profession.
Our Leadership Team
The positions of President, Vice President, Treasurer and Secretary, are considered Officers and are elected by chapter members.
The remaining Board positions are appointed by the President.
Every fall, the President presents the slate of Officers and Board of Directors for ratification.
To provide consistency, one Board member will be designated to assume the role of President the following year.
For questions about our chapter, please reach out to any of our Board members. They are a resource to both members and non-members.
Circle of Excellence
Philip van der Merwe
Join our chapter
If you are interested in learning more about joining the Central Florida chapter of the NCSA,
visit our Membership page for details on our membership packages.