Meet the Team

An opportunity
for learning & growth

Since 2002, our not-for-profit chapter has welcomed customer service professionals from various industries to enrich their development through education and networking. 

Leading companies come together to share best practices and advance our profession.

Our Leadership Team


The positions of President, Vice President, Treasurer and Secretary, are considered Officers and are elected by chapter members.
The remaining Board positions are appointed by the President.  

Every fall, the President presents the slate of Officers and Board of Directors for ratification.  
To provide consistency, one Board member will be designated to assume the role of President the following year.

For questions about our chapter, please reach out to any of our Board members. They are a resource to both members and non-members.

Wes Tindal

Co-President

Paula Arango

Co-President

Travis Morris

Treasurer

Lisa Johnson

Secretary

Leslie Pittman

PR Director

Holly Faries

Circle of Excellence

Philip van der Merwe

Website Director

Rolando Avina

Board Member

Madeline Washington

Board Member

Derek Roush

Board Member

Crystal Zanoni

Board Member

Join our chapter

If you are interested in learning more about joining the Central Florida chapter of the NCSA,
visit our Membership page for details on our membership packages.